Gridsight gives you real-time visibility into the performance, safety, and behaviour of your network. Whether you’re investigating customer voltage issues, validating Distributed Energy Resources (DER) impacts, or monitoring network health, the platform brings your smart meter data to life so you can make faster, more confident operational decisions.
Dashboard Overview
When you log in to Gridsight, you’ll be taken directly to the "Dashboard". This is your central hub for monitoring network performance.
It provides a quick overview of key metrics, including data completeness, customer compliance, the number of Geographic Information System (GIS) assets, and a high-level summary of DER detections and High Impedance Detection (HID) faults.
From here, you can quickly assess overall network status and navigate to detailed reports for deeper analysis.
Along the top row of the dashboard, you’ll find key summary metrics that provide a quick snapshot of network status:
Latest Data Load – shows the most recent data load in the platform. Smart meter data is typically updated on a daily basis.
Total Detected PV – displays the total size of detected solar Photovoltaic (PV) systems
Unreviewed High Impedance Faults – indicates how many Neutral and Phase faults are sitting in unreviewed status from the last 30 days
Meter Data Completeness
The "Meter Data Completeness" chart displays expected vs actual meter data over time, helping you track data availability and identify any gaps across different meter sources.
Chart Details
X-axis: Date (Weekly)
Y-axis: The count of readings actually received as a proportion of the count of readings expected. This metric takes the frequency of each meter taken into account - for example, an hourly frequency meter would be expected to supply 24 readings per day. When the As Percentage (%) slider is switched off the graph instead depicts counts of meters that are reporting their expected number of readings.
Meter Sources: Individual data sources can be toggled on or off to focus on specific inputs.
How to Use
Toggle between % expected and # actual meters to compare completeness by measure.
Select or deselect meter sources to isolate specific data types.
Hover over the graph to see detailed actual vs expected values for each date.
Expand the view for easier inspection, and ability to zoom in.
Watchlist
In the "Watchlist" section you can browse existing asset watchlists or create new ones. Watchlists allow you to track specific assets for ongoing monitoring or review.
For more details on creating and managing watchlists, see the Watchlists section at the end of this document.
Network Customer Compliance
The "Network Customer Compliance" chart shows how customer voltage compliance has changed over the last year across all zones. It helps visualise trends in network performance and identify periods of increased non-compliance.
Chart details
Type: Line graph displaying compliance categories over a 12-month period.
X-axis: Time (by day, week or month, depending on selected view).
Y-axis:
Represents either the % of customers or the # of customers.
Toggle between these using the control above the chart.
Lines / Series:
Non-Compliant – Total customers outside pre-defined voltage limits.
Undervoltage – Customers with sustained low voltage.
Overvoltage – Customers with sustained high voltage.
Sag – Short-duration voltage dips.
Swell – Short-duration voltage rises.
For more details please refer to the “Voltage Analysis & Compliance” article.
How to use
Hover over any point to see the exact metric value and date.
Enable or disable categories in the legend to focus on specific compliance types.
Toggle between # and % of customers using the control above the chart.
Track trends over the year to identify seasonal or network-specific voltage behaviour.
Navigate to the Voltage Performance report using the button at the bottom.
Metered vs. GIS Data
The "Metered vs. GIS Data" shows the number of GIS assets linked to meter data, helping assess how comprehensively metering information is integrated across the network.
Section Details
Substations – number of zones with associated meter data out of the total number of zones
Transformers – substations with connected meter data out of total substations
Customers – customers with available meter data out of total customers
Meter Data Coverage Days – the number of days covered and the date range showing the earliest and latest available meter data
Navigate to the Network Explorer using the button at the bottom.
Battery Detection
The "Battery Detection" section section shows a comparison between detected and recorded battery systems across the network, helping validate detection accuracy and identify gaps in recorded data.
Section Details
Registered – Battery detected and recorded
Unlisted – Battery detected but nothing recorded
Undetected – Battery recorded but nothing detected
Interacting with Gridsight
To search for assets in the Network Explorer you can use the search bar in the top right-hand corner, or by pressing ctrl + Spacebar.
You can also toggle to "Search by Address Instead" if you want to open at a specific address.
In the top-right corner of the dashboard, you’ll find quick-access icons for key actions:
Chat – open a conversation with the Gridsight team for support or questions, or submit a feature request.
Changelog – view recent product updates and feature releases. A red dot appears when new updates are available.
Profile Menu – access options such as Data Extracts and Uploads, or log out of the platform.
Click the Menu icon in the top-left corner of the dashboard to open the navigation panel. This panel gives you quick access to all available reports and tools within Gridsight.
The navigation panel is organised into 4 main sections:
Dashboard and Network Explorer
Network Performance
DER Detection
Safety
Use these categories to move between different areas of analysis and monitoring across the platform.
By clicking on the date a drop down appears that allow you to select a time period, or "Go to the most recent data".
You can also chose from a Daily, Weekly, Monthly or All Time view. Please note All Time is only available for certain information.
Watchlist: How to use
The "Watchlists" feature allows you to create and manage custom lists of assets for ongoing monitoring or follow-up. All watchlists and their contents are visible to other users within your organisation. Be mindful of what you include or describe.
New Watchlist Creation Form
Use this form to create a new watchlist.
Note: Information entered here is visible to all users in your company, so please be careful what you share.
Form Fields
Name (Required) – the name of your watchlist.
Description (Required) – briefly describe the purpose of this watchlist (e.g. “High-priority substations under investigation”).
Once saved, the watchlist appears in the Watchlist Table, where you can begin adding assets.
Watchlist Table
The Watchlist Table displays all existing watchlists in your organisation and provides options to create new ones. This view helps you quickly see which watchlists exist, their purpose, and how many assets each contains.
Table Details
Name – name of the watchlist.
Description – short summary of its purpose.
Assets – number of assets currently listed.
Owner – user who created the watchlist.
Created – date the watchlist was created.
How to Use
Use the "Create Watchlist" button at the top of the table to start a new list.
Select any watchlist name to open it for more information, and to add an asset.
Select the number of entries displayed (10, 20, or more), or navigate using page numbers.
Specific Watchlist Table
When a specific watchlist is opened, it displays all assets that have been added to that list. This view provides details about each asset and allows you to manage or expand the list.
Table Details
Name – asset name or identifier.
Type – asset type (substation, transformer, feeder, or customer).
Description – explanation of why the asset is included.
Added By – user who added the asset.
Created – date the asset was added.
How to Use
Use the "Add Asset" button in the top-right corner to include new assets.
Select any asset name to open it in the Network Explorer.
Select the number of entries displayed (10, 20, or more), or navigate using page numbers.
Asset Addition Form
Use this form to add an asset into your watchlist.
Note: Information entered here is visible to all users in your company, so please be careful what you share.
Form Fields
Asset (Required) – select a substation, transformer, feeder, or customer.
Description – describe why this asset belongs in the watchlist.
